Higher Grade Smoke Shop - Carmel

Review (172) 4.8

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  Michael

  2 years ago

  Love this place. Super helpful and been going for a while. Josh and Gabriela are great

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  Jessie Donham

  2 years ago

  I love this location! They are always so nice and helpful. I highly recommend coming here for anything you need!

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  Jay Newell

  2 years ago

  This place is great!! I needed a new part for my puffco and they had it in stock. They were very friendly and gave me some tips on how to better take care of my puffco. Great staff!!

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  Nick Edwards

  2 years ago

  Extremely disappointing. Make sure you pay attention to what they put in the bag, as they obviously aren’t themselves. Then they’ll blame being busy for their poor customer service. Don’t bother going here. 3 people can’t handle the job of 1 person. Absolutely shocked. If you go to pick a bowl up, and they tell you to not, “we have them pre wrapped in the back” just ignore them and bring the bowl to the counter. Otherwise you may just leave without one and then get brushed off like it’s not a big deal.
  
  Rebuttal to owner’s response: you did not in any way make it right. You told me to just come get one. And the tone you used was as if it wasn’t a big deal to have me drive back to your store. I’ve been to ALOT of different shops. You are the first to not include a bowl piece with your piece. That’s crazy, they’re cheap af. I stand by my review, and even more so after your atrocious response. No accountability. YOU have a WONDERFUL day :)

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  Phil M

  2 years ago

  Can''t even use your rewards on full priced items or when they''re on sale. So what''s the point of having rewards? This place is a joke. They don''t even make an attempt at making it convenient for you. Just order online and have it shipped for free.